Unlimited free bandwidth!* (*Some limitations apply.)

We’ve been hard at work behind the scenes developing the next-generation of our core hosting technology, and we’re ready to move it to public testing. It has some exciting new features:

  • TLS enhancements
  • HTTP/2 support
  • Automatic gzip compression
  • Major Access Control List (ACL) improvements
  • Shared IP blacklist support
  • Websockets support
  • Wildcard alias support

To encourage people to help us test out the new stuff, we’re exempting participating HTTP requests from bandwidth charges for the duration of the test. You can opt-in to the test for a particular site by selecting the “Use Free Beta Bandwidth” action on the Site Information panel for that site in our member interface. That page has all the fine print about the test, which mostly cover two central points:

  • Reminding people that it is a test and things might not work.
  • Clarifying that although there is no fixed limit to the amount of bandwidth a site can use under this test, there is a “floating” limit: don’t cause problems.

New payment features, methods, and options

We’ve added a number of new payment features and options to our site designed to make things better for our members. This includes a new deposit form that allows arbitrary deposit amounts, the ability to choose either a specific payment or a specific deposit amount and let our system work out the fees, support for Dwolla and Bitcoin as payment methods, and the option to set up your site to accept contributions from the general public toward its hosting costs.
Continue reading New payment features, methods, and options…

Upcoming updates, upgrades, and maintenance

We have accumulated some housekeeping tasks that we’ll be taking care of over the next couple of months. They’re all necessary things to make sure our service keeps running at its best, and though we work hard to prevent these types of things from impacting services, occasionally they do intrude. As a result, we want to let everyone know what we’re up to and what the effects will be.
Continue reading Upcoming updates, upgrades, and maintenance…

Domain registration updates

We have a few small updates to announce with respect to domain registration. There will be some small price changes, both up and down. We are also adding support for registering some of the new competitive gTLD’s. Finally, for those who choose our RespectMyPrivacy service, it will now be automatically prepaid (including the 10% prepayment discount) during all registrations and renewals.
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More power, more control, more insight, less cost.

We’ve made some very big changes to the fundamental nature of our service. We now support persistent processes and delegating requests for your site to those processes using HTTP, SCGI, or FastCGI. We’ve added the ability to graph up to two weeks of your site’s resource usage. And we’ve slashed resource charges by almost 70%.
Continue reading More power, more control, more insight, less cost….

Improving support and how we talk about it

Looking back, it’s hard to believe we’ve been using our new subscription-based support system for almost eight months. Wow, time flies. Overall, we’ve been very happy with this change. We really enjoy getting to spend time working with our members and helping them be successful with our service. The response from the people who’ve used it has also been almost uniformly very positive. So, right now, we feel like we finally got it right. Which isn’t to say that we can’t do even better.
Continue reading Improving support and how we talk about it…

Automatic file server upgrades

As most of our members are aware, one of our older file servers, f5, has been causing intermittent problems. The time has come to move the sites still using it to newer, faster, more reliable equipment. The ability to do that manually has been available in our UI for about a week now, and it has not surprisingly been pretty popular. But after that server caused additional downtime this past week, we’re moving to the next phase: moving sites automatically.
Continue reading Automatic file server upgrades…

Software updates… update

We’ve released some software updates that bring new options for both PHP and CGI. PHP 5.5 is upgraded from beta to stable, a PHP 5.6 developer preview is available, and new stable-track and beta realms offer updated language versions and software tools for ssh and CGI usage.
Continue reading Software updates… update…

Price cuts, more security and recovery options

We’ve made a few changes lately that we want to make sure everyone knows about.

  • Bandwidth pricing has been radically revamped (downward)
  • Storage pricing has been slightly tweaked (downward)
  • Revamped membership security settings (2-factor authentication, SMS, and more)
  • New options to control how long accounts and memberships are retained.

Read on for full details.
Continue reading Price cuts, more security and recovery options…

Member support: points out, subscriptions in (Updated 2014-02-15)

Back in 2009, we changed our support from a “best effort” model to an experimental “pay per use” option where people purchase a block of support points and then we charge a variable number of points based loosely on how much time we spend responding to an issue.

Over the past few years, the support points model has proven wildly unpopular with virtually everyone (including us), unprofitable, and it hurts the quality of support we provide. Consequently, it must go. Effective immediately, we are replacing this model with a support subscription where people make a conscious choice about whether they want individual support or not and then either pay or don’t pay a monthly fee of $5.00 based on that choice. (If you currently have support points and prefer that system, you can keep your points as long as they last, but you won’t be able to buy more.)

We’re also making several changes to our support system to make it easier to interact with.
Continue reading Member support: points out, subscriptions in (Updated 2014-02-15)…

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