Comments on: Facility move post-mortem analysis

By: boxie

boxie — Thu, 08 Nov 2007 16:01:13 +0000

It is really great that you take the time to inform customers about the infrastructure that the websites are hosted on, this gives great peace of mind.

Thank you.

By: Nick

Nick — Sat, 03 Nov 2007 16:38:51 +0000

Around your recent move of physical hosting, you were planning two rounds of IP address changes for sites you’re hosting. It looks to me like both sets of changes have now occurred. Is that correct?

No worry if not.

Thanx.

—
Nick

[b]No. The process of IP allocation involves bureaucracy. The wheels are still turning, just so slowly that you can’t actually see it with the naked eye. -jdw[/b]

By: William Gray

William Gray — Sun, 21 Oct 2007 18:41:55 +0000

Now, if you would just offer dedicated IP’s…

…then we would be violating our promise not to harm the Internet by wasting IP addresses to make a quick buck. -jdw

By: dk

dk — Mon, 08 Oct 2007 21:41:02 +0000

Your account of the move sounds just like the team I work with! Just when everything is supposed to go smoothly, as in less than 4 hour downtime, some issue like more extensive cabling, new instabilities in equipment, power fluctuations, temperature changes, and probably even the moon phase plays havoc with the plan, resulting in a 36+ hour downtime experience, and a “good job” at the end.

Yours is a very good service, by the way.

By: tc

tc — Sat, 06 Oct 2007 03:30:52 +0000

@jdw:

thanks for your response, it makes sense!
Like I said, still a fan.
D

By: Vinaya HS

Vinaya HS — Fri, 05 Oct 2007 04:02:00 +0000

Being a technology addict, I was actually eagerly waiting for your next update on the status page! You guys rock.

I five-star recommend your hosting services to everyone who asks my advise for one.

By: tc

tc — Wed, 03 Oct 2007 21:21:46 +0000

hey

I think for what you’re charging, the service is pretty great. the explanations are terrific too.

That said, I have my teaching info online for my students, and your downtime happened right before my class. So that screwed up about twenty people.

I love the way you run things, the only thing I don;t like is that there is alot of downtime. As a consumer, that means that I can;t really rely on you for hosting sites that I need to know are going to be “up”.

Everything about the way you guys do business, except for the frequent downtime, really rocks. I know this because I have been looking for other hosts and they just don’t offer the same level of open-ness and flexibility. But they do have one thing that is pretty core: uptime and reliability.

If you can solve the frequent downtime issues ( DOS, moves, whatever) then you will be the best host on the net!

Just my two cents. I’m still a fan.

One thing I think you may be overlooking is that the primary purpose of the move was to put control over reliability issues in our hands, since no one cares as much about the reliability of our service as we do. -jdw

By: Guest

Guest — Fri, 28 Sep 2007 13:58:28 +0000

Congratulations on the move. I’m sure you were all working 100% during the switch so I was not really concerned with the slightly-longer-than-expected downtime.

Most of my sites were in the minority that had a few lingering issues after the first “We’re back up” message. I left it for a few hours because I knew you’d all be backlogged with support requests and such. The suggestion of disabling and re-enabling my sites didn’t work, so after about 8 hours I submitted a support request. I got an email back within 2 hours and my websites were back up soon after!

You manage to turn around issues that would create bad publicity for other hosts and convert them into an almost positive experience. There’s nothing better than to notice that my sites are down and to see a huge string of updates at status.nearlyfreespeech that exceeds the first fold.

Good work. Excellent support, etc etc as usual.

By: hieronymous

hieronymous — Fri, 28 Sep 2007 12:20:30 +0000

Thanks for the reply. In that case I take back any grumbles I had on that score

(Although when I said “since the move the service seems to have been rock solid” I meant: “since the move the service seems to have been rock solid… right up to the point when I wrote that and pressed Submit Comment”)

Ain’t it always the way?

Indeed. I knew I was courting disaster by claiming all the fallout was over! -jdw

By: Paul

Paul — Fri, 28 Sep 2007 09:31:03 +0000

Thanks for being honest about all the problems. I think many companies would try and make out that everything went smoothly and to plan. You have openly and honestly admitted the problems and why they happend and that means a lot to me and I imagine others, too.